Fees & Permitted Payments

This page sets out London Move's landlord fees and the payments that may be required from tenants in connection with a tenancy.

London Move aims to be clear and transparent about fees before any instruction, application or tenancy begins. All fees shown are subject to the terms agreed in writing.

Landlord Fees

Our landlord fees are set out below. Unless otherwise agreed in writing, percentage-based fees are calculated as a percentage of the rent collected or the tenancy term. All fees are inclusive of VAT at the prevailing rate (currently 20%).

Additional Landlord Costs

Additional costs may apply for services or third-party charges that are not included in the standard management or letting fee. These may include, where applicable:

• safety certificates;
• inventories;
• check-in and check-out reports;
• professional photography;
• floorplans;
• advertising upgrades;
• contractor invoices;
• maintenance works;
• refurbishment works;
• cleaning;
• gardening;
• key cutting or lock changes;
• legal notices;
• rent guarantee products;
• tenancy renewal administration;
• deposit dispute work;
• court or tribunal preparation;
• licensing applications;
• HMO-related administration;
• any other third-party costs instructed by the landlord or required for the tenancy.

Where an additional cost is required, London Move will confirm the cost or method of calculation before the charge is incurred, unless urgent action is reasonably required to protect the property, tenant safety, or the landlord's interests.

Agreement & Admin Fee

A one-off agreement and administration fee applies per tenancy, based on the size of the property:

Tenant Referencing & Guarantor Checks

A reference fee of £36 including VAT is charged per tenant. Where a tenant requires a financial guarantor, a further £36 including VAT is charged per guarantor. These checks are charged to the landlord and fall due once the tenant(s) place a holding deposit.

Deposit Registration

A deposit registration fee of £108 including VAT applies, charged to the landlord. Tenancy deposits are protected with the Tenancy Deposit Scheme (TDS).

Tenant Permitted Payments

London Move follows the rules set out under the Tenant Fees Act 2019, as amended by later legislation. The payments a tenant may be required to make will depend on the tenancy, the rent amount and the stage of the application.

Tenants will not be asked to make a payment unless it is permitted by law.

Before the Tenancy Starts

A tenant may be asked to pay:

• a refundable holding deposit of no more than one week's rent to reserve the property while referencing and pre-tenancy checks are carried out;
• the first rent payment after the tenancy agreement has been signed; and
• a refundable tenancy deposit, where applicable.

For most tenancies, the tenancy deposit is capped at five weeks' rent where the annual rent is below £50,000, or six weeks' rent where the annual rent is £50,000 or above.

Rent

Rent will be payable in accordance with the tenancy agreement.

A tenant should not be required to pay rent before the tenancy agreement has been signed. After the tenancy agreement has been signed, a tenant may be asked to pay up to one month's rent in advance before the tenancy start date, where permitted by law.

The rent payable will be clearly stated before the tenancy is agreed.

Refundable Tenancy Deposit

Where a tenancy deposit is required, it will be held and protected in accordance with the applicable tenancy deposit protection rules.

For most tenancies:

• where the annual rent is below £50,000, the tenancy deposit will not exceed five weeks' rent;
• where the annual rent is £50,000 or above, the tenancy deposit will not exceed six weeks' rent.

The deposit may be used in accordance with the tenancy agreement, including for unpaid rent, damage, missing items, cleaning, or other tenant obligations where properly due.

Deposit protection scheme: Tenancy Deposit Scheme (TDS) — tenancydepositscheme.com

Refundable Holding Deposit

A holding deposit may be required to reserve a property while referencing and pre-tenancy checks are completed.

The holding deposit will not exceed one week's rent.

Payment of a holding deposit does not guarantee that a tenancy will proceed. The holding deposit may be retained where permitted by law, including where an applicant:

• provides false or misleading information that affects their suitability as a tenant;
• fails a Right to Rent check;
• withdraws from the application;
• fails to take reasonable steps to enter into the tenancy by the agreed deadline;
• does not provide requested information, documents or action within a reasonable time.

Unless a different deadline is agreed in writing, the holding deposit will usually be held for up to 10 working days while the application is progressed.

Where a holding deposit is retained, London Move will provide written reasons within the required timeframe.

If the tenancy proceeds, the holding deposit may be put towards the first rent payment or tenancy deposit, with the tenant's agreement.

A holding deposit does not need to be protected in a tenancy deposit protection scheme while it remains a holding deposit. Once it becomes part of the tenancy deposit, it will be protected in accordance with the applicable deposit protection rules.

Changes to the Tenancy Requested by the Tenant

Where a tenant requests a change to the tenancy, a charge of up to £50 including VAT may apply.

If the reasonable cost of the work is higher than £50, London Move may charge the reasonable cost incurred and will provide evidence of the cost where required.

Examples may include:

• adding or removing a tenant;
• changing a tenant name;
• amending tenancy terms at the tenant's request;
• preparing replacement tenancy documentation where requested by the tenant.

Early Termination Requested by the Tenant

Where a tenant asks to end the tenancy early, the tenant may be required to pay the landlord's and/or agent's reasonable costs.

The amount payable will not exceed the loss suffered by the landlord or the reasonable costs incurred by the agent as a result of the early termination, where permitted by law.

Utilities, Council Tax and Communication Services

Unless included in the rent or otherwise agreed in the tenancy agreement, tenants are usually responsible for paying:

• gas;
• electricity;
• water;
• council tax;
• television licence;
• broadband;
• telephone;
• other communication services used at the property.

Where any of these costs are included in the rent, this will be set out in the tenancy agreement.

Late Payment of Rent

Interest may be charged on rent that is more than 14 days overdue.

Where charged, interest will not exceed 3% per year above the Bank of England base rate and will be calculated on the overdue rent for the period that the rent remains unpaid.

Lost Keys, Fobs or Security Devices

Tenants are responsible for looking after keys, fobs and security devices provided for the property.

Where a key, fob or security device is lost or damaged, the tenant may be charged the reasonable cost of replacement. Evidence of the cost will be provided where required.

Damages and Breach of Tenancy

A tenant may be required to pay for damage, loss or other costs arising from a breach of the tenancy agreement, where permitted by law.

Any amount claimed must be reasonable and supported by evidence where required.

Client Money Protection

London Move is a member of a client money protection scheme.

Client Money Protection scheme: safeagent Client Money Protection Scheme (accreditation number A7675).

Certificate: View certificate

Redress Scheme

London Move is a member of an approved redress scheme.

Redress scheme: Property Redress Scheme (PRS), membership number PRS029339.

Complaints

London Move aims to provide the highest standards of service to all landlords and tenants. If you have a complaint, please put it in writing in the first instance — by post to London Move, 312 St. Pauls Road, London N1 2LF, or by email to complaints@london-move.com.

Your complaint will be acknowledged promptly and investigated thoroughly in accordance with our in-house procedures, with a reply sent within 14 working days of receipt.

If you remain dissatisfied, London Move offers mediation between you and the company. If the matter is still unresolved, we will provide a referral to binding arbitration in accordance with the rules of the Property Redress Scheme.

Redress scheme: Property Redress Scheme (PRS), membership number PRS029339 — propertyredress.co.uk

Important Notice

This fee information is provided for transparency and general guidance. The exact payments, fees and responsibilities applicable to a tenancy or landlord instruction will depend on the property, service level, tenancy agreement and written terms agreed between the parties.

London Move will not request a payment from a tenant unless it is permitted by law.